Privacy Policy – PrOTeUS

1) Introduction and contact information for the data controller

1.1We are pleased that you are visiting our website and thank you for your interest. Below, we provide information about how we handle your personal data when you use our website. Personal data refers to any information that can be used to personally identify you.

1.2The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is PrOTeUS e.K.
Owner: Carsten Kemper, Herbert-Rust-Weg 25, 59071 Hamm, Germany, Tel.: 023819998761, Email: c.kemper@proteus-online.eu. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

2.1When you use our website for informational purposes only—that is, if you do not register or otherwise provide us with information—we collect only the data that your browser transmits to the website server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

The website we visited
Date and time of access
Amount of data sent in bytes
Source/link that brought you to this page
Browser used
Operating system used
IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used for any other purpose. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

2.2For security reasons and to protect the transmission of personal data and other confidential information (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the padlock icon in your browser address bar.

3) Hosting & Content Delivery Network

We use a provider to host our website and display its content; this provider delivers its services—either directly or through selected subcontractors—exclusively on servers located within the European Union.

All data collected on our website is processed on these servers.

We have entered into a data processing agreement with the service provider that ensures the protection of our website visitors' data and prohibits its unauthorized disclosure to third parties.

4) Cookies

To make your visit to our website more enjoyable and to enable the use of certain features, we use cookies—small text files that are stored on your device. Some of these cookies are automatically deleted when you close your browser (so-called “session cookies”), while others remain on your device for a longer period and allow page settings to be saved (so-called “persistent cookies”). In the latter case, you can find the storage duration in the overview of your web browser’s cookie settings.

If personal data is processed through individual cookies we use, such processing is carried out in accordance with Article 6(1)(b) of the GDPR for the purpose of performing a contract, pursuant to Article 6(1)(a) of the GDPR in the event that consent has been given, or pursuant to Article 6(1)(f) of the GDPR to safeguard our legitimate interests in ensuring the best possible functionality of the website as well as a user-friendly and effective design of the site visit.

You can configure your browser to notify you when cookies are set, allowing you to decide on a case-by-case basis whether to accept them, or to block cookies in specific cases or generally.

Please note that if you do not accept cookies, the functionality of our website may be limited.

5) Contacting us

5.1Provenexpert

We use the services of the following provider for rating reminders: Expert Systems AG, Quedlinburger Straße 1, 10589 Berlin, Germany

We will only share your email address and, if applicable, other customer data with the service provider—based solely on your explicit consent in accordance with Article 6(1)(a) of the GDPR—so that the service provider can contact you via email with a reminder to leave a review.

You may withdraw your consent at any time, effective for the future, by notifying us or the provider.

We have entered into a data processing agreement with the service provider that ensures the protection of our website visitors' data and prohibits its unauthorized disclosure to third parties.

5.2WhatsApp Business

You can contact us via WhatsApp, a messaging service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use the so-called “Business Version” of WhatsApp for this purpose.

If you contact us via WhatsApp in connection with a specific transaction (such as a completed order), we will store and use the mobile phone number you use on WhatsApp, as well as your first and last name (if provided), in accordance with Article 6(1)(b) of the GDPR to process and respond to your inquiry. On the same legal basis, we may ask you via WhatsApp to provide additional data (order number, customer number, address, or email address) so that we can assign your inquiry to a specific transaction.

If you use our WhatsApp contact for general inquiries (such as regarding our range of services, availability, or our website), we will store and use the mobile phone number you use on WhatsApp as well as—if provided – your first and last name in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in the efficient and timely provision of the requested information.

Your data will only be used to respond to your inquiry via WhatsApp. It will not be shared with third parties.

Please note that WhatsApp Business has access to the address book of the mobile device we use for this purpose and automatically transfers phone numbers stored in the address book to a server operated by our parent company, Meta Platforms Inc., in the United States. To operate our WhatsApp Business account, we use a mobile device whose address book contains only the WhatsApp contact information of users who have contacted us via WhatsApp.

This ensures that every person whose WhatsApp contact information is stored in our address book has already consented, upon first use of the app on their device by accepting the WhatsApp Terms of Service, to the transfer of their WhatsApp phone number from the address books of their chat contacts in accordance with Article 6(1)(a) of the GDPR. The transmission of data from users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.

For information on the purpose and scope of data collection, as well as the further processing and use of data by WhatsApp, and your related rights and privacy settings, please refer to WhatsApp’s Privacy Policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have entered into a data processing agreement with the provider that protects the data of our website visitors and prohibits its disclosure to third parties.

As part of the processing described above, data may be transferred to servers operated by Meta Platforms Inc. in the United States.

For data transfers to the United States, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with European data protection standards based on an adequacy decision by the European Commission.

5.3When you contact us (e.g., via the contact form or email), we process your personal data solely for the purpose of handling and responding to your inquiry, and only to the extent necessary for that purpose.

The legal basis for processing this data is our legitimate interest in responding to your inquiry pursuant to Article 6(1)(f) of the GDPR. If your contact is aimed at entering into a contract, the additional legal basis for processing is Article 6(1)(b) of the GDPR. Your data will be deleted if the circumstances indicate that the matter in question has been conclusively resolved and provided that no statutory retention obligations preclude this.

6) Comment feature

When you use the comment feature on this website, in addition to your comment, information regarding the time the comment was posted and the username you selected will be stored and published on this website. Furthermore, your IP address is also logged and stored. This storage of the IP address is done for security reasons and in the event that the data subject infringes the rights of third parties through a submitted comment or posts illegal content. We need your email address to contact you in the event that a third party objects to your published content as illegal.

The legal basis for storing your data is Article 6(1)(b) and (f) of the GDPR. We reserve the right to delete comments if they are reported by third parties as unlawful.

7) Data Processing When Opening a Customer Account

In accordance with Article 6(1)(b) of the GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. You can find out which data is required to open an account by referring to the input fields on the relevant form on our website.

You may delete your customer account at any time by sending a message to the contact address of the data controller listed above. Once your customer account has been deleted, your data will be deleted provided that all contracts concluded through the account have been fully fulfilled, there are no legal retention periods that prevent this, and we no longer have a legitimate interest in continuing to store the data.

8) Use of customer data for direct marketing

If you subscribe to our email newsletter, we will send you regular updates about our offers. The only required information for receiving the newsletter is your email address. Providing additional information is voluntary and is used to address you personally. We use the so-called double opt-in procedure for sending the newsletter, which ensures that you will only receive the newsletter once you have explicitly confirmed your consent to receive it by clicking on a verification link sent to the email address you provided.

By clicking the confirmation link, you give us your consent to use your personal data in accordance with Article 6(1)(a) of the GDPR. In doing so, we store the IP address assigned to you by your Internet Service Provider (ISP), as well as the date and time of your registration, so that we can investigate any potential misuse of your email address at a later date. The data we collect when you subscribe to the newsletter is used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time by clicking the link provided in the newsletter or by sending a message to the contact person listed at the beginning of this notice. Once you have unsubscribed, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to the continued use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

9) Data processing for order fulfillment

9.1To the extent necessary for the performance of the contract for delivery and payment purposes, the personal data we collect will be disclosed to the contracted shipping company and the contracted financial institution in accordance with Article 6(1)(b) of the GDPR.

If we are obligated to provide you with updates for goods containing digital elements or for digital products based on a relevant contract, we will process the contact information you provided when placing your order in order to personally notify you in accordance with our legal obligations to provide information under Article 6(1)(c) of the GDPR. Your contact information will be used strictly for the specific purpose of communicating updates we are obligated to provide and will be processed by us for this purpose only to the extent necessary for the respective information.

To process your order, we also work with the following service provider(s), who assist us, in whole or in part, with the fulfillment of contracts we have entered into. Certain personal data is transferred to these service providers in accordance with the following information.

9.2Disclosure of Personal Data to Shipping Providers

- DHL

As a shipping service provider, we use the following carrier: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We will share your email address and/or phone number with the provider prior to delivery of the goods, in accordance with Article 6(1)(a) of the GDPR, for the purpose of scheduling a delivery time or notifying you of the delivery, provided that you have given your explicit consent to this during the ordering process. Otherwise, for the purpose of delivery in accordance with Article 6(1)(b) of the GDPR, we will only disclose the recipient’s name and the delivery address to the provider. This information is only disclosed to the extent necessary for the delivery of the goods. In this case, it is not possible to coordinate the delivery date with the provider in advance or to provide a delivery notification.

Consent may be withdrawn at any time, with future effect, by notifying the data controller identified above or the provider.

9.3Use of Payment Service Providers (Payment Services)

- Amazon Pay

This website offers one or more online payment methods from the following provider: Amazon Payments Europe s.c.a., 38 avenue J.F. Kennedy, L-1855 Luxembourg

If you select a payment method offered by the provider that requires you to pay in advance (such as credit card payment), your payment details provided during the ordering process (including name, address, bank and payment card information, currency, and transaction number), as well as information about the contents of your order, will be shared with the provider in accordance with Article 6(1)(b) of the GDPR. In this case, your data is transferred exclusively for the purpose of processing the payment with the provider and only to the extent necessary for this purpose.
- PayPal

This website offers one or more online payment methods from the following provider: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method offered by the provider that requires you to pay in advance, your payment details provided during the ordering process (including your name, address, bank and payment card information, currency, and transaction number), as well as information about the contents of your order, will be shared with the provider in accordance with Article 6(1)(b) of the GDPR. In this case, your data is transferred exclusively for the purpose of processing the payment with the provider and only to the extent necessary for this purpose.

If you select a payment method that requires us to pay in advance, you will be asked during the ordering process to provide certain personal information (first and last name, street, house number, ZIP code, city, date of birth, email address, phone number, and, if applicable, details for an alternative payment method).

In order to safeguard our legitimate interest in verifying your creditworthiness in such cases, we will forward this data to the provider in accordance with Article 6(1)(f) of the GDPR for the purpose of conducting a credit check. Based on the personal data you have provided, as well as additional data (such as shopping cart contents, invoice amount, order history, and payment history), the provider will assess whether the payment method you have selected can be granted in light of the risks of non-payment and/or bad debt.

The credit report may contain probability values (so-called "scores"). To the extent that scores are included in the credit report, they are based on a scientifically recognized mathematical and statistical method. The calculation of these scores takes into account, among other things, but not limited to, address data.

You may object to this processing of your data at any time by contacting us or the provider. However, the provider may still be entitled to process your personal data if this is necessary for the contractual processing of payments.
- PayPal Checkout

This website uses PayPal Checkout, an online payment system from PayPal that combines PayPal's own payment methods with local payment methods from third-party providers.

When you pay via PayPal, credit card via PayPal, direct debit via PayPal, or—if offered—“Pay Later” via PayPal, we will share your payment information with PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) for the purpose of processing your payment. This transfer is made in accordance with Art. 6(1)(b) of the GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to conduct a credit check for the following payment methods: credit card via PayPal, direct debit via PayPal, or—if offered—“Pay Later” via PayPal. For this purpose, your payment data may be shared with credit bureaus in accordance with Article 6(1)(f) of the GDPR, based on PayPal’s legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check—specifically the statistical probability of payment default—to determine whether to provide the respective payment method. The credit report may contain probability values (so-called “score values”). To the extent that score values are included in the credit report, they are based on a scientifically recognized mathematical-statistical method. The calculation of the score values includes, among other things, but not exclusively, address data. You may object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual processing of payments.

If the PayPal payment method “Buy Now, Pay Later” is available and selected, your payment details will first be transmitted to PayPal to process the payment, after which PayPal will forward them to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (“Ratepay”) to complete the transaction. The legal basis in each case is Art. 6(1)(b) GDPR. In this case, RatePay conducts an identity and credit check in its own name to determine your ability to pay in accordance with the principle mentioned above and, based on the legitimate interest in determining your ability to pay pursuant to Art. 6(1)(f) GDPR, forwards your payment data to credit reporting agencies. A list of the credit agencies that Ratepay may use can be found here: https://www.ratepay.com/legal-payment-credit-agencies/

If you use a local third-party payment method, your payment details will first be shared with PayPal in accordance with Article 6(1)(b) of the GDPR to process the payment. Depending on the local payment method you select from the available options, PayPal will then transmit your payment details to the relevant provider in accordance with Article 6(1)(b) of the GDPR to complete the payment:

- Apple Pay (Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
- Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
- iDeal (Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands)
- Bancontact (Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium)
- blik (Polski Standard Płatności sp. z o.o., ul. Czerniakowska 87A, 00-718 Warsaw, Poland)
- eps (PSA Payment Services Austria GmbH, Handelskai 92, Gate 2
1200 Vienna, Austria)
- MyBank (PRETA S.A.S, 40 Rue de Courcelles, F-75008 Paris, France)
- Przelewy24 (PayPro SA, Kanclerska 15A, 60-326 Poznań, Poland)

For more information regarding data protection, please refer to PayPal's Privacy Policy: https://www.paypal.com/en/legalhub/paypal/privacy-full
- Stripe

This website offers one or more online payment methods from the following provider: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland

If you select a payment method offered by the provider that requires you to pay in advance (such as credit card payment), your payment details provided during the ordering process (including your name, address, bank and payment card information, currency, and transaction number), as well as information about the contents of your order, will be shared with the provider in accordance with Article 6(1)(b) of the GDPR. In this case, your data is transferred exclusively for the purpose of processing the payment with the provider and only to the extent necessary for this purpose.

If you select a payment method that requires the seller to pay in advance (such as purchase on account, installment plan, or direct debit), you will also be asked during the ordering process to provide certain personal information (first and last name, street, house number, ZIP code, city, date of birth, email address, phone number, and, if applicable, details for an alternative payment method).

To safeguard our legitimate interest in assessing our customers’ creditworthiness, we will forward this data to the provider in accordance with Article 6(1)(f) of the GDPR for the purpose of conducting a credit check. Based on the personal data you have provided, as well as additional data (such as shopping cart, invoice amount, order history, and payment history), the provider assesses whether the payment method you have selected can be granted in light of payment and/or credit default risks.

This website offers one or more online payment methods from the following provider: SumUp Limited, Block 8, Harcourt Centre, Charlotte Way, Dublin 2, Ireland D02 K580

This website offers one or more online payment methods from the following provider: Automattic Inc., 60 29th Street #343, San Francisco, CA 94110-4929, USA

If you select a payment method offered by the provider that requires you to pay in advance (such as credit card payment), your payment details provided during the ordering process (including your name, address, bank and payment card information, currency, and transaction number), as well as information about the contents of your order, will be shared with the provider in accordance with Article 6(1)(b) of the GDPR. In this case, your data is transferred exclusively for the purpose of processing the payment with the provider and only to the extent necessary for this purpose.

10) Web analytics services

10.1Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables us to analyze your use of our website.

By default, when you visit the website, Google (Universal) Analytics sets cookies, which are small text files stored on your device that collect certain information. This information includes your IP address; however, Google truncates the last few digits of your IP address to prevent direct identification of individuals.

The information is transmitted to Google's servers and processed there. This may also involve transfers to Google LLC, which is based in the United States.

Google uses the information collected on our behalf to evaluate your use of the website, compile reports on website activity for us, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics and truncated is not combined with other data from Google. The data collected through the use of Google (Universal) Analytics is stored for a period of two months and then deleted.

All processing described above, in particular the placement of cookies on the device you are using, takes place only if you have given us your explicit consent in accordance with Article 6(1)(a) of the GDPR.
Without your consent, Google (Universal) Analytics will not be used during your visit to the site. You may revoke your consent at any time with future effect. To exercise your right of revocation, please deactivate this service using the “Cookie Consent Tool” provided on the website.

We have entered into a data processing agreement with Google that ensures the protection of our website visitors' data and prohibits its unauthorized disclosure to third parties.

For more legal information about Google (Universal) Analytics, please visit https://business.safety.google/intl/en/privacy/, https://policies.google.com/privacy?hl=en&gl=en and under https://policies.google.com/technologies/partner-sites

Demographics Google (Universal) Analytics uses the special "demographics" feature to generate statistics that provide insights into the age, gender, and interests of website visitors. This is done by analyzing advertising and third-party information. This allows target audiences to be identified for marketing activities. However, the collected data cannot be attributed to any specific individual and is deleted after being stored for a period of two months.

Google Signals
As an extension to Google (Universal) Analytics, Google Signals may be used on this website to generate cross-device reports. If you have enabled personalized ads and linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics pursuant to Art. 6(1)(a) GDPR, analyze your usage behavior across devices and create database models, including those related to cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop cross-device analysis, you can disable the "Personalized ads" feature in your Google Account settings. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=en
For more information about Google Signals, please visit the following link: https://support.google.com/analytics/answer/7532985?hl=en

UserIDs
As an extension to Google (Universal) Analytics, the "UserIDs" feature can be used on this website. If you have consented to the use of Google (Universal) Analytics pursuant to Art. 6(1)(a) GDPR, have created an account on this website, and log in to this account on various devices, your activities—including conversions—can be analyzed across devices.

10.2Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables us to analyze your use of our website.

By default, when you visit the website, Google Analytics 4 sets cookies, which are small text files stored on your device that collect certain information. This information includes your IP address; however, Google truncates the last few digits of your IP address to prevent direct identification of individuals.

The information is transmitted to Google's servers and processed there. This may also involve transfers to Google LLC, which is based in the United States.

Google uses the information collected on our behalf to evaluate your use of the website, compile reports on website activity for us, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics and truncated is not combined with other data from Google. The data collected through the use of Google Analytics 4 is stored for a period of two months and then deleted.

All processing described above, in particular the setting of cookies on the device you are using, takes place only if you have given us your explicit consent in accordance with Art. 6(1)(a) of the GDPR.
Without your consent, Google Analytics 4 will not be used during your visit to the site. You may revoke your consent at any time with future effect. To exercise your right of revocation, please deactivate this service using the “Cookie Consent Tool” provided on the website.

We have entered into a data processing agreement with Google that ensures the protection of our website visitors' data and prohibits its unauthorized disclosure to third parties.

For more legal information about Google Analytics 4, please visit https://business.safety.google/intl/en/privacy/, https://policies.google.com/privacy?hl=en&gl=en and under https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses a special feature called “demographic characteristics” to generate statistics that provide insights into the age, gender, and interests of website visitors. This is done by analyzing advertising and third-party information. This allows for the identification of target audiences for marketing activities. However, the collected data cannot be linked to any specific individual and is deleted after being stored for a period of two months.

Google Signals
As an extension of Google Analytics 4, Google Signals may be used on this website to generate cross-device reports. If you have enabled personalized ads and linked your devices to your Google Account, Google may, subject to your consent to the use of Google Analytics pursuant to Art. 6(1)(a) GDPR, analyze your usage behavior across devices and create database models, including those related to cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop cross-device analysis, you can disable the "Personalized ads" feature in your Google Account settings. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=en
For more information about Google Signals, please visit the following link: https://support.google.com/analytics/answer/7532985?hl=en

UserIDs
As an extension of Google Analytics 4, the "UserIDs" feature can be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Article 6(1)(a) of the GDPR, have set up an account on this website, and sign in to that account on different devices, your activities—including conversions—can be analyzed across devices.

11) Page features

11.1Provenexpert Widget

Our website incorporates graphic elements from the following provider to display external customer reviews and/or an externally awarded quality seal: Expert Systems AG, Quedlinburger Straße 1, 10589 Berlin, Germany

When you visit a page on our website that contains such graphic elements, your browser establishes a direct connection to the provider’s servers in order to load the elements properly. In the process, certain browser information, including your IP address, is transmitted to the provider.

If personal data is processed in this context, it is done so in accordance with Article 6(1)(f) of the GDPR, based on our legitimate interest in the optimal marketing of our offerings and the appealing design of our website.

11.2Google Maps

This website uses an online map service provided by the following provider: Google Maps (API) by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Google Maps is a web service that displays interactive maps to visually present geographic information. By using this service, you can see our location and easily find directions to us.

As soon as you visit any of the subpages that include a Google Maps embed, information about your use of our website (such as your IP address) is transmitted to Google’s servers and stored there; this may also involve a transfer to the servers of Google LLC in the United States. This occurs regardless of whether Google provides a user account through which you are logged in or whether a user account exists. If you are logged in to Google, your data will be directly associated with your account. If you do not wish for this association with your Google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and analyzes them.

The collection, storage, and analysis of data are carried out in accordance with Article 6(1)(f) of the GDPR, based on Google’s legitimate interest in displaying personalized advertising, conducting market research, and/or tailoring Google websites to user needs. You have the right to object to the creation of these user profiles; to exercise this right, you must contact Google. If you do not consent to the future transmission of your data to Google in connection with the use of Google Maps, you also have the option to completely disable the Google Maps web service by turning off JavaScript in your browser. Google Maps and, consequently, the map display on this website will then no longer be available.

To the extent required by law, we have obtained your consent to the processing of your data described above in accordance with Article 6(1)(a) of the GDPR. You may withdraw your consent at any time with future effect. To exercise your right to withdraw consent, please follow the procedure for objecting described above.

For more information about Google's privacy policy, click here: https://business.safety.google/intl/en/privacy/

11.3- Google reCAPTCHA

On this website, we use the CAPTCHA service provided by the following company: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA.

The visual design of the CAPTCHA window uses “Google Fonts”—that is, fonts downloaded from the internet via Google. No information other than that mentioned above, which is already transmitted to Google via the ReCAPTCHA functionality, is processed in this context.

The service checks whether an input is made by a human or is the result of abusive automated processing, and blocks spam, DDoS attacks, and similar automated malicious access attempts. To ensure that an action is performed by a human and not by an automated bot, the provider collects the IP address of the end device used, identification data regarding the browser and operating system type used, as well as the date and duration of the visit, and transmits this information to the provider’s servers for evaluation. Cookies may be used for this purpose; these are small text files stored in the end device’s browser.

If the processing described above is based on cookies, these will only be set if you have given us your explicit consent in accordance with Article 6(1)(a) of the GDPR. You may revoke your consent at any time with future effect by disabling this service in the “Cookie Consent Tool” provided on the website.

If the processing described above is carried out without the use of cookies, the legal basis is our legitimate interest in establishing individual accountability on the internet and preventing misuse and spam, in accordance with Article 6(1)(f) of the GDPR.

We have entered into a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits its unauthorized disclosure to third parties.

11.4Google Translate

This website uses the "Google Translate" translation service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google") via an API integration. To automatically display the translation in the language of your choice, the browser you are using connects to Google’s servers. In doing so, certain browser information, including your IP address, is transmitted to Google.

Google may use "cookies"—small text files stored on your device—to save your language settings. The information generated by the cookie regarding your use of this website (including your truncated IP address) is typically transmitted to a Google server and stored there.

The processing described above may also involve the transfer of data to the servers of Google LLC in the United States.

If cookies are also set when using Google Translate, the processing described above will only take place if you have given us your explicit consent in accordance with Article 6(1)(a) of the GDPR. You may revoke your consent at any time with future effect by disabling this service in the “Cookie Consent Tool” provided on the website.

If no cookies are set, the processing is carried out in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in the optimal marketing of our offerings and the design of our website to maximize its reach.

For more information about Google's privacy policy, click here: https://business.safety.google/intl/en/privacy/

11.5Waylot

This website uses the translation service of the following provider via an API integration: Weglot SAS, 7 Cité Paradis, 75010 Paris, France

To automatically display the translation in the language of your choice, the browser you are using connects to the provider’s servers. The provider uses so-called "cookies" for this purpose; these are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website (including the truncated IP address) is generally transmitted to a server of the provider and stored there.

All processing described above, in particular the setting of cookies to read information from the device you are using, will only take place if you have given us your explicit consent in accordance with Article 6(1)(a) of the GDPR. You may revoke your consent at any time with future effect by deactivating this service in the “Cookie Consent Tool” provided on the website.

We have entered into a data processing agreement with the service provider that ensures the protection of our website visitors' data and prohibits its unauthorized disclosure to third parties.

11.6Google Customer Reviews (formerly the Google Certified Retailer Program)

Wir arbeiten mit Google im Rahmen des Programms „Google Kundenrezensionen“ zusammen. Der Anbieter ist Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland (“Google”). Dieses Programm gibt uns die Möglichkeit, Kundenrezensionen von Nutzern unserer Website einzuholen. Hierbei werden Sie auf unserer Website nach Inanspruchnahme unserer Leistungen gefragt, ob Sie an einer E-Mail-Umfrage von Google teilnehmen möchten.

If you provide your consent in accordance with Article 6(1)(a) of the GDPR, we will share your email address with Google. You will receive an email from Google Customer Reviews asking you to rate your shopping experience on our website. The review you submit will then be aggregated with our other reviews and displayed in our Google Customer Reviews logo as well as in our Merchant Center dashboard. Your review will also be used for Google Merchant Reviews. As part of the use of Google Customer Reviews, personal data may also be transferred to the servers of Google LLC in the United States.

You may withdraw your consent at any time by sending a message to the data controller or to Google.

For more information about Google's privacy policy, click here: https://business.safety.google/intl/en/privacy/

12) Rights of the Data Subject

12.1Under applicable data protection law, you have the following rights as a data subject (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data; please refer to the cited legal basis for the respective conditions for exercising these rights:

Right of access pursuant to Article 15 of the GDPR;
Right to rectification under Article 16 of the GDPR;
Right to erasure under Article 17 of the GDPR;
Right to restriction of processing pursuant to Article 18 of the GDPR;
Right to information under Article 19 of the GDPR;
Right to data portability pursuant to Article 20 of the GDPR;
Right to withdraw consent pursuant to Article 7(3) of the GDPR;
Right to lodge a complaint under Article 77 of the GDPR.

12.2RIGHT TO OBJECT

IF, AS PART OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO SUCH PROCESSING ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA IN QUESTION. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, fundamental rights and freedoms, or if the processing serves to assert, exercise, or defend legal claims.

IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE THIS RIGHT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE RELEVANT DATA FOR DIRECT MARKETING PURPOSES.

13) Retention period for personal data

The length of time personal data is stored is determined by the applicable legal basis, the purpose of processing, and—where applicable—the relevant statutory retention period (e.g., retention periods under commercial and tax law).

When processing personal data based on explicit consent pursuant to Article 6(1)(a) of the GDPR, the data in question will be stored until you withdraw your consent.

If there are statutory retention periods for data processed in connection with contractual or quasi-contractual obligations pursuant to Article 6(1)(b) of the GDPR, such data will be routinely deleted upon the expiration of the retention periods, provided that it is no longer necessary for the performance or initiation of a contract and/or we no longer have a legitimate interest in continuing to store it.

When processing personal data on the basis of Article 6(1)(f) of the GDPR, this data will be stored until you exercise your right to object under Article 21(1) of the GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

When processing personal data for direct marketing purposes pursuant to Article 6(1)(f) of the GDPR, this data will be stored until you exercise your right to object under Article 21(2) of the GDPR.

Unless otherwise specified in the other information contained in this statement regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Stand: 18.07.2026, 03:50:43

1) Introduction and contact information for the data controller

2) Data collection when visiting our website

3) Hosting & Content Delivery Network

4) Cookies

5) Contacting us

6) Comment feature

7) Data Processing When Opening a Customer Account

8) Use of customer data for direct marketing

9) Data processing for order fulfillment

10) Web analytics services

11) Page features

12) Rights of the Data Subject

13) Retention period for personal data

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